Rules and conditions for refunding tickets

Railway communication is one of the most convenientways to travel. As the planning of any trip is carried out in advance, the opportunity to hand over an unnecessary ticket remains the most important service for all passengers. To avoid confusion and the passenger returned most of the cost of the failed trip, RZD developed a clear system for the return of travel documents.

Basic rules for refunding tickets

Depending on the time when the passenger turns to the return ticket office, he can claim different compensation for the cost of a ticket purchased in Russia for a trip between stations inside the country.

Appeal earlier than 24 hours before departurecomposition, entitles to reissue a ticket for a train with an earlier period of departure. Up to 8 hours before the departure time guarantee a full refund (with the deduction of the box office fee).

Between 8 and 2 hours before the trip beginsthe passenger will receive half the cost of a reserved seat and the entire ticket price in a comfortable electric train. But you have to pay a fee for processing the return.

Less than 2 hours mean that the passenger can not claim a refund for a reserved seat. But for the ticket he will get the full cost.

Return process

In the rules of RZD, the conditions for returning ticketsprovide for the presence at each station of a return ticket office, which any passenger can contact. At the same time it is necessary to present an official document proving the identity.

If the passenger himself, on whom the travel document is issued, can not apply to the cashier, any other person having a certified power of attorney on his behalf can do it for him.

Regardless of the time when thereturn of the railway ticket, the commission with the operation is withdrawn in full. Only if the fault of the carrier is impossible to carry out the trip, the passenger returns the full cost without commissions and deductions.

Payment for the use of bed linen and other services included in the cost of the trip is returned in full, regardless of the time of applying to the refund.

According to the rules of RZD, cash to the clientare given in the form in which he paid the ticket. Cash can be received on-site at the cash desk, and the money from the card will be transferred back to the same card within the time frame established by the procedure for this operation.

Features of a refund for an e-ticket

From a legal point of view, electronic travel documents are equated to ordinary ones, and they are subject to the same conditions for returning tickets. However, the time will take a little longer.

First of all, it should be noted that electronicis considered the ticket for which the cashier has not yet issued a landing document. To return it you need to fill in the questionnaire in writing, where you specify all the details of the trip and the details of the card with which payment was made.

Return of electronic railway tickets is carried out at the ticket office. Money for them is transferred in a period of 2 to 180 days. In practice, on average, it will not be more than a month.

The cost of the service in the cashier is 162 rubles. The amount to be refunded depends on the time remaining before the proposed trip, as well as with paper tickets.

The amount of commissions and fees

Regardless of the time when thereturn of railway tickets, the conditions of the Railways foresee the collection of the commission from each document that is submitted to the cashier's return office, even if this is done by one person in one session.

When purchasing electronic travel documents, the commission for the use of electronic payment systems is not returned.

The cash fee for the return procedure is a prerequisite. It is superimposed on each ticket, depending on the total cost of the travel document. Its size varies from 60 to 160 rubles.

An advertising fee is mandatory, which is equal today to 155 rubles.

In case, for objective reasons, notdepending on the passenger (accident, illness), he could not use the ticket, the client has the right to compensation for the ticket price. In this case, the rules for refunding tickets require the provision of documentary evidence of the influence of force majeure circumstances on the impossibility of making a trip.

A request for a refund is considered on time. In case of refusal the passenger has the right to appeal this decision in a judicial procedure.

Conditions for returning tickets by proxy

In the event that a person can not personally hand over an unused travel document on time, any authorized person for this operation can do it for him.

To make a return ticket, you must provide your passport and a power of attorney for the transaction, notarized, in addition to the travel document.

When you return an electronic ticket to startyou need to get his paper form. In this case, you need to have a power of attorney to receive the document. And already the next stage will be the return of an unused ticket in the return ticket office.

In all other respects, the commissions and the penalty for the return of the railway tickets are subject to the same rules as when personally applying to an established authority.

If you need to pass a ticket for a child, then parents can do this by presenting a birth certificate.

Refund of tickets for international communication

To get the full ticket price forcommunications between countries, it is necessary to apply to the cashier no later than 24 hours before departure of the train from the station indicated by the starting point of the trip. At the same time, the commission for processing the preliminary processing of the travel document is not refundable.

Also, the conditions for the return of railway tickets include, in this case, a commission for the operation.

The passenger has the right to hand over tickets for hisrelatives, provided that one of these documents will be his ticket. He will receive the full amount of accompanying payments only in the case of a passport or birth certificate for each passenger for whom tickets are returned.

To compensate for half the cost of a reserved seat andthe whole ticket can be claimed if the documents are returned in less than 24 hours, but not more than 6 hours before departure. 6 hours before departure and no later than 3 hours after the cost of a reserved seat is not compensated.

If tickets were purchased in the Baltic countriesor in the CIS, the money for the trip is returned to the place of purchase, and the ticket itself is canceled. With such a document it will be necessary to apply to the cashier of the country where the travel document was purchased and all means will be returned in accordance with local ticket return regulations. In this case, the time of application is the time of the interruption of the validity of the travel document.