Where to complain about the polyclinic? How to make a complaint

Modern life is arranged in such a way thata person faces all sorts of stressful situations. Rudeness and rudeness in the shops, incompetence of some law enforcement officers, disrespectful attitude in the bodies of social protection and in other various municipal and state services ... But where to complain about the polyclinic? And in the health care system, unfortunately, citizens often face irresponsibility of both doctors and nurses. If in the shops and places of public catering citizens gradually learn to assert their legitimate rights through Rospotrebnadzor, then the complaint to Roszdravnadzor from the population does not come often.

Top issues to know

• Who exactly to file a claim.
• How to do it right.

I would like to note at once that doctors, like teachers,police, judges and other officials, not because of their profession are rude and ill-mannered. In every sphere there are such people. As a rule, this is an exception and such workers are a minority. I also want to note that if a person is a doctor or a judge, a policeman or a prosecutor, then this is not an excuse to violate the rights of other citizens. Therefore, it is important, faced with injustice, to try to defend their legitimate interests.

Where to begin?

Difficulties for many are related not only to complaints aboutspecific medical institution. Many ask the question: where to complain about the doctor? First, you need to determine the degree of misconduct of a medical worker or institution. If a citizen is simply faced with rudeness in the registry, then it is simply useless to apply to the prosecutor's office or court. As a rule, a complaint to these bodies will lead to a "no violation of the law" in the actions or with another similar wording. Therefore, the main thing is to understand for yourself that the "criminal" was made by a medical employee.

The first step is to define subordination

In Russia, as a rule, everyone obeys someone. Let not even nominally. Even the action of the judge is a measure of coercion, despite all the "independence" of the judicial system. And where to complain about the polyclinic, then there generally a huge selection of sites, depending on the nature of the offense. The main thing you need to know is a system of subordination.

Where to complain about the polyclinic?

• Statement of claim in court. It is written according to certain rulescivil procedure code. Therefore, having no skills, experience or legal education, it is better to contact professional representatives. As a rule, the court is submitted for serious administrative or criminal offenses. For example, if during the operation as a result of the negligence of the doctor, the patient's health deteriorated.
• Statement to the prosecutor's office. Does not require special legal knowledge. It is enough to draw up a standard "cap" of the application addressed to the prosecutor's office, which is located in the same territorial department as the medical institution. Although the last condition is optional. Under the Federal Law on written appeals of citizens, the state body receiving the application is obliged to forward it to a relevant institution competent to review the application.

• Complaint to Roszdravnadzor RF. Also does not require special legal knowledge. It is not necessary to specify excerpts and articles of laws that have been violated. It suffices to indicate violations in the opinion of the applicant. It is important to know that Roszdravnadzor is obliged to respond to any application for medical institutions. Status does not play a role. Commercial, municipal or any other medical institution. All of them are subordinate to this federal body. Through him, the Minister of Health will find out about all the problems in the branch under his jurisdiction.
• There are exceptional cases. The case can only be decided by the Ministerhealth. To do this, you can write an electronic or ordinary letter or personally contact the reception. Do not expect that he will personally answer. As a rule, there are public reception rooms with each minister, who "throw off" cases to the competent authorities. They, most likely, will be the representative of Roszdravnadzor in the region.

Contact the police

These are the three main instances. It is pointless to contact the police or the investigative committee of the Russian Federation. It is the Prosecutor's Office that initiates criminal proceedings in case of violation of the law. If, of course, they took place when "communicating" with medical institutions. Now let's take a closer look at what to complain about the doctor. Here it is absolutely the same. If, of course, the violations concerned the professional activities of a specialist, and violations of the law are due precisely for this reason.

Contacting a medical institution

But it is not necessary to file a complaint instate authorities. Probably, the problem will be solved at the reference directly in that establishment where the doctor works. Sometimes it is enough simply to call the head physician by phone and "threaten" with further proceedings. Very often, this method is much more effective than appealing to state authorities.

How to file a complaint?

As already noted above, there are no special requirements for registration. But the minimum information, without which it is physically impossible to verify the treatment, should be present:

• Official or state. the authority to whom the complaint, application or appeal is sent.
• The applicant's full name, address, oraccommodation. It is advisable to enter the index and phone. It makes no sense to write anonymously. Such a statement is most likely not to be considered. If a citizen believes that his rights are violated, that he is right, then he has nothing to fear. Some are "intimidated" by the criminal article of "slander" so much that they do not even want to defend their legitimate interests.
• The first two points must be written in the rightthe top corner. This is the standard "cap" of applications. After that, it's necessary to write the status of the appeal in the center below. This can be a "statement", a "complaint", an "appeal", etc.
• After that, you need to specify the essence of the problem. Preferably, briefly, concisely. It is not necessary to endow the appeal with emotional paints, profanity, insults of a doctor or any other employee. Even if, in the opinion of the victim, he is very "guilty". This may result in, on the contrary, the applicant of such a complaint undergo negative legal sanctions.
• It is very important to bring as much as possibleevidence that is on hand. Do not hesitate to indicate them in the application. With him, send copies of such evidence, if, of course, they are written.
• In the end, you must specify the number, signature and decryption of the signature. It is important to know that the signature without decryption is invalid.

Conclusion

We hope that now it became clear wherecomplain about the clinic, how to do it. It is worth noting that it is not necessary to personally appear in the state agency, where citizens want to send their appeal. It will be sufficient in any post office to send a complaint or statement by registered or valuable letter (preferably with a notification). Legally, this will mean the same thing as personal treatment. The sender will be obliged under the Federal Law on written appeals of citizens to reply to this letter within 30 calendar days. And further actions will depend on the answer.